What's new in our house?
Last couple of years, I am constantly facing the similar questions from project managers, colleagues from development teams as well as clients themselves, regarding test process and outcomes of this process.
“How to increase quality of delivery, how to test more efficiently and how to find defects before they hit the production. We all would like to achieve this, but just fewer understands what is behind those improvements, how much time it costs and what has to be done.
There are several methodologies dealing with test process improvement. TMMI, ISTQB as well as TPI (as part of the TMap). All of them are good and can solve some of your problems. The challenge at the same time is that they may not be applicable strictly in every single project.
Good test manager or test consultant is able to take the best out of them and apply it in respective project environment.
Below are some of the quick wins / recommendations to consider based on my experience divided into 3 main categories:
I just realized, that sometimes they are not as quick as needed when it comes to the fixing the problem. But even knowing the problem is the first step of moving forward
If you are a new test manager or even and existing one not doing it so far. It is always good to understand, what the production issues are about. I recommend to have a look on production defects and make an assessment out of it.
What types of defects do we have in production
Results of such assessment may be very interesting and can reveal several weak points.
a. Standard processes
d. Defect management
e. Test environments
f. Team sizing and capabilities
Sometimes the most tricky ones and most challenging to improve. Once you will do the assessment of the first 2 categories, you may already find a weak points even here.
What is the company culture? Is it a learning company where asking questions and making a mistake is a way of learning, or is it a company where people are afraid of defects reported and connected to them?